“ESG reputation could become as important as product, service and price”

While ESG is an imperative for all, there remains a challenge around what it actually means for property damage claims. We believe it means placing as much focus, and measurement, on sustainable restoration as we do on cycle time, claims cost and customer satisfaction.

All the evidence suggests that for policyholders, ESG will become the determinant in choosing and remaining with an insurance provider. By combining service and technical excellence with demonstrably sustainable outcomes, we believe Ambience Response is the responsible choice for insurers and policyholder when it comes to disaster restoration.