We put time back on your side, reacting efficiently and working proactively to resolve issues when disaster strikes for your policyholders. Our service operates 24/7 365 days per year and we always go above and beyond for both our insurance clients and the end-user.

Our people, enabled by technology, work hard to reduce the number of visits required, maximise our responsiveness, and reduce our carbon footprint. In the case of reduction of drying times, we can even implement remote monitoring. This approach reduces disruption to your insurance customers and makes your processes more efficient, while also reducing the environmental impact of triage undertaken.

Our approach to independent validation differentiates us from our competitors.

Through our technical triage process, we deploy the right technicians with the right kit the first time and create individually designed drying programmes that are independently validated for scope and cost leakage.

We are accredited by the British Damage Management Association (BDMA)

We work to strict market standards in the way we deliver services for our clients and their customers and, the quality of our workmanship. We are part of the Acumen Group of Companies, with an approach underpinned by the our ESG commitments – Restoring today, protecting tomorrow.

Why Work With Ambience Response?

• Reduced claim duration
• Reduced costs & cost certainty
• Minimal disruption
• Experience in partnering with the biggest names in insurance.
• We place customer service at the heart of everything we do.
• A proven track record of delivering optimal results.
• We seek proactively seek to mitigate secondary complications in addition to immediate fixes.
• We fully compliant across GDPR and FCA regulations.
• Demonstrable ESG-focus in all of our business activities – Restoring today, protecting tomorrow.